Help Centre
Answers for searching, comparing and checking out safely.
Search practical help for using CartCompare, understanding results, comparing baskets, managing accounts, reporting product issues, and knowing what to check before you buy.
Using CartCompare
Core questionsWhat is CartCompare currently offering?
CartCompare is a UK public beta for product discovery, price comparison, basket comparison and retailer proceed links/checklists. It is not a retailer, broker, payment processor, delivery provider or product safety authority, and it does not replace checking the retailer before purchase.
How should I use search results?
Use CartCompare to identify likely options across retailers, then check the retailer page before buying. Prices, stock, promotions, loyalty prices, images, pack sizes, allergens, safety information, delivery terms and retailer links can change, be incomplete or be wrong.
What if a product match looks wrong?
Open the product page and verify the details. If the result is misleading, mismatched or out of date, report it through contact with the CartCompare URL and retailer URL.
Where does product data come from?
Listing data can come from registered retailer sources, marketplace APIs, affiliate or product feeds, public pages, platform connectors and automated matching. Coverage varies by source and can change as connectors are added, fixed, paused or withdrawn.
Do partner or affiliate links affect ranking?
No. Search, ranking and product comparison are intended to stay independent from referral revenue or commercial arrangements. Some outbound links may be affiliate or partner links where available.
Baskets and checkout
Before buyingHow does basket comparison work?
Enter several items and CartCompare groups likely offers by store. Basket totals are estimates based on available listing data, not a guaranteed checkout total. Verify final product identity, quantities, substitutions, delivery fees, minimum orders, loyalty pricing and checkout prices with the retailer.
Does CartCompare complete my order?
No. Purchases happen with the retailer. CartCompare can generate proceed links and product checklists, and may expose limited authenticated browser-session handoff where a store is explicitly ready. The retailer still controls final basket contents, checkout, payment, delivery, substitutions, returns and support.
What does "proceed" mean?
Proceed usually means opening the retailer start page or product tabs and using a checklist to add items yourself. CartCompare should not claim a basket is complete unless a user-authorised retailer flow actually leaves products in the retailer basket.
Can I upload a shopping-list image?
Where OCR/image upload is available, it extracts text from a shopping-list photo or screenshot. OCR can be inaccurate, and you should not upload images containing sensitive personal data, payment details, private documents or unrelated people.
Accounts
Access and preferencesHow do I sign in?
Use the customer sign-in page and request a magic link to your email address. Each link works once and expires after 20 minutes. Admin access is separate from customer accounts.
What account details can I save?
You can sign up with email, save optional preferences such as display name, household size, budget priority, dietary notes, preferred store types and selected stores. Optional age range, gender and postcode area fields may appear in account/signup flows; use postcode area only, not a full address.
Privacy and reporting
Corrections and rightsWhat data does CartCompare process?
CartCompare may process search terms, basket/list lines, OCR-derived text where used, selected filters, account details, preferences, contact messages, retailer proceed events and technical diagnostics. Essential storage supports the service; optional analytics help improve searches and fix issues where consent is given.
What should I avoid submitting?
Do not submit payment card details, passwords, health data, sensitive personal data, confidential documents, private images, full addresses or information about unrelated people in searches, baskets, OCR images, feedback or forms.
How do I report inaccurate data or a rights concern?
Use the contact page and include the affected CartCompare URL, the retailer or product URL, what is wrong, and any authority to act if the request is made for a retailer, rights holder or brand owner.
Are retailers official partners?
Retailer Partners and Sources is a generic label for third-party retailers, marketplaces, brands, feeds, APIs and sources referenced by CartCompare. It does not mean a legal partnership, endorsement, sponsorship or affiliation unless Jellie expressly says so in writing.
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